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Instant Exchange

Submitting an Instant Exchange allows you to get the exchanged item sooner and your exchange order may be placed before the original item(s) are returned. Credit Card information is required for a hold that will be placed for the amount of the exchan

Standard Exchange

All exchanges must be initiated through our Returns Portal within 30 days of delivery to be eligible. If an exchange is received by the BuddyLove team and not submitted through the online portal, it will be automatically marked as ineligible and proc

Do exchange requests reserve items?

An exchange request does not reserve the item until a new order is successfully processed and a confirmation email has been sent. We cannot guarantee that the item requested in an exchange will not go out of stock between the request time and the des