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Order Change or Cancellation

We understand if you need an adjustment to your order or shipping address, or cancel your order. Please use the contact form that is located at the bottom of the Help Center page to inform us of these changes. There is a subject line dedicated to Ord

Shipping Timeline

BuddyLove typically ships same day for all orders made Monday - Friday before 12 PM CST. All orders placed after 12 PM CST will be processed the following business day. If an order is placed after 12 PM CST on Friday, any time on the weekend, or duri

Price Matching

As a small business, we greatly appreciate your support. Unfortunately, we do not price match. If an order is placed outside of the sale dates, the code cannot be added to the order. To take advantage of any sales, an order must be placed during the

Order Confirmation

An email with confirmation that your order has been successfully received will be sent within minutes of placing an order. This email will include your order number, the items, and the total amount of the order. If you do not see your confirmation in

Order Policy: Not Shipped Yet

Our warehouse team will search for all items to be shipped as quickly as possible, this may cause items to be shipped at different times and delays. If there is an issue with your order,  [email protected] will reach out to you regarding the issue a

Received Wrong Item or Damaged Product

We are greatly apologetic that you received an item that does not meet the BuddyLove standard or the item does not match the item stated on your packing slip. We ask that you submit a return request to exchange for the product needed, we offer instan