Exchange & Return PolicyUpdated 6 days ago

INSTANT EXCHANGES:

All exchanges must be initiated through our Returns Portal within 30 days of delivery to be eligible. If an exchange is received by the BuddyLove team and not submitted through the online portal, it will be automatically marked as ineligible and processed as store credit.

Submitting an Instant Exchange allows you to get the exchanged item sooner and your exchange order may be placed before the original item(s) are returned.

A hold will be placed for the amount of the exchanged item. The hold will not charge when the original item is returned within 14 days of the request being made. A charge will be made after 14 days of the item not being returned and will be released after the original item is shipped back.

For FREE Unlimited Shipping please see the RE:DO paragraph above.

The BuddyLove team reserves the right to refuse any exchange if the above qualifications are not met.

STANDARD EXCHANGES:

All exchanges must be initiated through our Returns Portal within 30 days of delivery to be eligible. If an exchange is received by the BuddyLove team and not submitted through the online portal, it will be automatically marked as ineligible and processed as store credit.

For FREE Returns for Exchanges please see the RE:DO paragraph above.

Exchanges will be credited an additional 15% to the original amount and applied to your account.

An exchange request does not guarantee or hold the item you are requesting until the item has been delivered and (if applicable) an invoice with the outstanding balance is paid. Item(s) can go out of stock within the time frame of your request and until the returning item has been marked delivered.

If an exchange request cannot be fulfilled due to the inventory becoming out of stock, then a store credit for the amount of the item(s) that has been returned will be issued

The BuddyLove team reserves the right to refuse any exchange if the above qualifications are not met.

BuddyLove reserves the right to make any promotional discounts not available for return for a refund to the original form of payment. Some promotional discounts will be open to return for store credit or exchange only.

STORE CREDIT:

All returns for Store Credit must be initiated through our Returns Portal within 30 days of delivery to be eligible. If a return for store credit is received by the BuddyLove team and not submitted through the online portal, it will be automatically marked as ineligible.

For FREE Returns for Store Credit please see the RE:DO paragraph above.

Please allow up to 14 business days after delivery for your item(s) to be fully processed. Please note that weekends & company holidays are not considered business days.

 Store Credit Gift Cards will be credited an additional $5.98. Gift cards will be emailed to the email on file and never expire.

The BuddyLove team reserves the right to refuse any return for store credit if the above qualifications or merchandise conditions are not met.

BuddyLove reserves the right to make any promotional discounts not available for return for a refund to the original form of payment. Some promotional discounts will be open to return for store credit or exchange only.

REFUNDS:

All returns for a refund to the original form of payment must be initiated through our Returns Portal within 10 days of delivery to be eligible. If a return is received by the BuddyLove team and not submitted through the online portal, it will be automatically marked as ineligible for a refund and processed as store credit only.

You will be charged a return shipping fee when submitting a refund request. If Re:Do was purchased, this will not cover the shipping label if a request for a refund has been submitted.

Please allow up to 14 business days after delivery for your item(s) to be fully processed. Please note that weekends & company holidays are not considered business days.

All refunds to the original method of payment will post approximately 3-5 business days after the date of processing.

The BuddyLove team reserves the right to refuse any return for refund if the above qualifications or merchandise conditions are not met.

BuddyLove reserves the right to make any promotional discounts not available for return for a refund to the original form of payment. Some promotional discounts will be open to return for store credit or exchange only.

FINAL SALE ITEMS:

Jewelry, hats, headbands, hair clips, and hair ties are FINAL SALE.

Acrylic Trays, Coasters, Frames, Puzzles are FINAL SALE.

All beauty & wellness products such as tanning, tanning mits, exfoliators, and soaps are FINAL SALE.
Any item(s) purchased on the Sale tab are FINAL SALE.

How to Initiate a Return:
Complete a return request on our Returns Portal before mailing back your item(s).
Visit the BuddyLove Returns Portal
Locate your account with your Email & Order # OR Shipping Zip code & Order #
After locating the order you want to return, select the item(s) and follow  the instructions provided
Once your request is approved, you will receive shipping guidelines and return instructions
Send back your return in compliance with our return policy 

QUESTIONS?