BuddyLove logo
BuddyLove logo

All articles

Instant ExchangeUpdated 2 days ago

Submitting an Instant Exchange allows you to get the exchanged item sooner and your exchange order may be placed before the original item(s) are returned.

Credit Card information is required for a hold that will be placed for the amount of the exchanged item. The hold will not charge when the original item is returned within 14 days of the request being made. A charge will be made after 14 days of the item not being returned and will be released after the original item is shipped back.

All exchanges must be initiated through our Returns Portal within 30 days of delivery to be eligible. If an exchange is received by the BuddyLove team and not submitted through the online portal, it will be automatically marked as ineligible and processed as store credit.

The BuddyLove team reserves the right to refuse any exchange if the Exchange & Return Policy qualifications are not met. 

Was this article helpful?
Yes
No