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RefundUpdated 2 days ago

All returns for a refund to the original form of payment must be initiated through our Returns Portal and shipped within 10 days of delivery to be eligible. If a return is received by the BuddyLove team and not submitted through the online portal, it will be automatically marked as ineligible for a refund and processed as store credit only.

Any item purchased on sale or with a discount rate applied will no longer be eligible for a refund to the original form of payment. Items must be purchased at full price and following the above to receive a refund back to the original form of payment.

You will be charged a return shipping fee when submitting a request for refund. If Re:Do was purchased, this will not cover the shipping label if a request for a refund has been submitted. The $1.98 Re:Do purchased at checkout will not be refunded.

All refunds to the original method of payment will post approximately 3-5 business days after the date of processing.

The BuddyLove team reserves the right to refuse any return for a refund if the above qualifications or merchandise conditions are not met.

If a return request for a refund is submitted but the returning item(s) is not sent within the policy timeline, then your request will be rejected and will no longer be qualified for a refund to the original form of payment. A store credit will be issued for the paid amount. Please note, if you are provided a date to have a return dropped off by, this is the label expiration date and not the date your item will need to be first scanned in by to receive a refund. Your return must be shipped within 10 days of delivery.

BuddyLove reserves the right to make any promotional discounts not available for return for a refund to the original form of payment. Some promotional discounts will be open to return for store credit or exchange only.

Please allow up to 30 business days after delivery for your item(s) to be processed. Our small business team inspects every item before approving any request. Please note that weekends and company holidays are not considered business days and will affect the timeline of your return being processed.


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