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Shipping PolicyUpdated a month ago

We are currently experiencing a high volume of orders which is causing a delay in orders being shipped out. Please allow at least 2-5 business days from the date your order was placed for your item to be shipped. Expedited shipping labels cover the amount of time it takes for the shipping carrier to deliver your order. Our team is working through the order queue as quickly as possible. We greatly appreciate your patience and support!

All BuddyLove orders placed before 12 PM CST are processed within the business day. All BuddyLove orders placed after 12 PM CST will begin being processed the following business day. Your package will ship in the following business days if placed after 12 PM CST on Friday - Sunday or on a company holiday, this includes any order with an expedited shipping label.

Any BuddyLove orders with multiple items could be shipped in multiple packages.

BuddyLove is not responsible for reimbursement for any packages that are delayed, lost, or damaged by the shipping carrier. Once it has left our facility, the responsibility is on the shipping carrier to successfully deliver your order at the appropriate time. 

Please follow the tracking number that is provided to see all updates or delays. If there has not been an update on your tracking for more than 5 business days, please use the contact form that can be found on the Help Center home page to reach out to our team. For a faster experience, provide your order number and tracking number that is being inquired about.

If there is an issue with your order,  [email protected] will reach out to you regarding the issue after receiving confirmation from the warehouse team that they or the store locations are unable to resolve it. Failure to respond within 14 days of the email being sent, will no longer be eligible for a refund to the original form of payment, a gift card with store credit for the amount of the item(s) will be issued. Please be sure to check your spam within this timeframe of your order.

*Please note that we do not refund any order for the original shipping cost that was selected to ship your package or shipping protection.

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