We are currently experiencing a high volume of orders which is causing a delay in orders being shipped out. Please allow at least 2-5 business days from the date your order was placed for your item to be shipped. Expedited shipping labels cover the a

We are currently experiencing a high volume of orders which is causing a delay in orders being shipped out. Please allow at least 2-5 business days from the date your order was placed for your item to be shipped. Expedited shipping labels cover the amount of time it takes for the shipping carrier to deliver your order. Our team is working through the order queue as quickly as possible. We greatly appreciate your patience and support! Any BuddyLove orders with multiple items could be shipped in multiple packages.BuddyLove is not responsible for reimbursement for any packages that are delayed, lost, or damaged by the shipping carrier. Once it has left our facility, the responsibility is on the shipping carrier to successfully deliver your order at the appropriate time.&#xA0;Please follow the tracking number that is provided to see all updates or delays. If there has not been an update on your tracking for more than 5 business days, please use the contact form that can be found on the Help Center home page to reach out to our team. For a faster experience, provide your order number and tracking number that is being inquired about.If there is an issue with your order, &#xA0;<a href="mailto:info@buddylove.com">info@buddylove.com</a>&#xA0;will reach out to you regarding the issue after receiving confirmation from the warehouse team that they or the store locations are unable to resolve it.&#xA0;Failure to respond within 14 days of the email being sent, will no longer be eligible for a refund to the original form of payment, a gift card with store credit for the amount of the item(s) will be issued. Please be sure to check your spam within this timeframe of your order.*Please note that we do not refund any order for the original shipping cost that was selected to ship your package or shipping protection.

Shipping Policy

We have multiple services you can choose from including expedited shipping for those who need their BuddyLove items fast!. UPS SUREPOST SHIPPING: All orders over $150 receive FREE UPS Surepost delivery with code "FREESHIP". Any orders under $150 will

We have multiple services you can choose from including expedited shipping for those who need their BuddyLove items fast!<strong style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 700; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;">UPS SUREPOST SHIPPING:&#xA0; All orders over $150 receive FREE UPS Surepost delivery with code &quot;FREESHIP&quot;. Any orders under $150 will be subject to a $5.99 flat-rate shipping fee. With SurePost delivery, you can expect reliable UPS transport with a final delivery provided by USPS. *Please note that BuddyLove does not offer code-stacking<strong style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 700; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;">EXPEDITED SHIPPING:&#xA0; If you need your package quicker, we offer additional UPS shipping options that are calculated at checkout. (Ground, 2 Day, &amp; Next Day)<strong style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 700; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;">INTERNATIONAL SHIPPING: Rates are determined at checkout.<strong style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 700; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;">FREE LOCAL PICKUP:&#xA0; Available in Dallas, TX Monday-Thursday between 10 AM-4 PM and Fridays from 10 AM-2 PM. You will receive an email when your order is ready to pick up. If you have not received an email within 48 business hours, compliant with our shipping policy, please use the contact form on the Help Center home page. BuddyLove is not responsible for any lost or stolen packages. *Please note that holidays, weather, and other unforeseen circumstances may cause delays in your order being sent out and received in time. BuddyLove is not responsible for any reimbursement of lost or damaged packages made by the shipping carriers.

Shipping Services

We work our hardest to make sure all packages are sent in compliance with our Shipping Policy. The dates below are the 2024 BuddyLove Company Holidays that our business will be closed on and our team will be out of the office. This will affect all or

We work our hardest to make sure all packages are sent in compliance with our Shipping Policy.The dates below are the 2024 BuddyLove Company Holidays that our business will be closed on and our team will be out of the office. This will affect all orders being sent, and returns being processed.January: 1st - 2nd &amp; 15th March: 29th - 31st April: 1st May: 24th - 27th June: 19th July: 3rd - 5th August 30th-31st September: 1st - 2nd November: 27th - 30th December: 1st &amp; 21st - 31st January: 1st - 6thIf an order is placed during these dates, including expedited shipping orders, it will be shipped within the following 2-4 business days.*These dates are subject to change, other factors such as weather conditions will also be in effect

Company Holidays

Orders that have multiple items to process are subject to be shipped at different times. Our team processes orders as quickly as possible which may require items that are waiting due to pre-sale, delay in restocking, or shipping from another location

Orders that have multiple items to process are subject to be shipped at different times. Our team processes orders as quickly as possible which may require items that are waiting due to pre-sale, delay in restocking, or shipping from another location to be sent at a different time.There is no additional charge to your original form of payment for shipping if our team must split your order into multiple shipments. Tracking numbers for each package sent will be sent to the email associated with the order.

Split Shipping

Needing your order in a quicker timeline? We suggest purchasing an expedited shipping label to speed up your shipping timeline. Important facts to know when purchasing expedited shipping with your order are below!

Needing your order in a quicker timeline? We suggest purchasing an expedited shipping label to speed up your shipping timeline. Important facts to know when purchasing expedited shipping with your order are below!<ul><li style="font-family: Inter; font-size: 16px;">Our team will process your order in our shipping policy timeline, expedited shipping is for the shipping carrier once it has left our warehouse.</li><li style="font-family: Inter; font-size: 16px;">Orders made after 12 PM on Friday - Sunday with an expedited label, will be processed the following business day.</li><li style="font-family: Inter; font-size: 16px;">Next Day Air shipping label means that once the order has been processed in the appropriate timeline by our team, the shipping carrier has at least one full business day from the first scan made by the shipping carrier to complete delivery.</li><li style="font-family: Inter; font-size: 16px;">2nd Day Air label means that once the order has been processed in the appropriate timeline by our team, the shipping carrier has at least two full business days from the first scan made by the shipping carrier to complete delivery.</li><li style="font-family: Inter; font-size: 16px;">Saturday and Sunday are not considered business days to some shipping carriers, your package may not be delivered during a non-business day and needs to be considered when expecting an expedited delivery.</li><li style="font-family: Inter; font-size: 16px;">Expedited Shipping may experience delays caused by the shipping carrier, BuddyLove is not responsible for these delays or reimbursement to the original form of payment for the shipping label costs.</li></ul>

Expedited Shipping

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